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How do I submit documentation?
Login to your CasinoLuck Account and click on “My Account.” Select “Documents Upload. “
Upload up to 6 files in a single submission and up to 10 files in a single web session. Accepted file types are: JPEG, PNG & TIFF. Maximum upload size is 6MB per file.
Once a file is successfully submitted, it cannot be deleted via the website. If you need assistance, you can contact the support center.
The Documents Upload tool is supported on IE10, IE11, Firefox, Chrome, and Safari browsers. Mobile devices running iOS 7 and up and Android 4.3 and up also support the tool.
What types of files are accepted?
The Document Uploads tool only accepts JPG, PNG & TIFF files. Only the first page of TIFF files will be saved.
Still need help? Contact our Customer Support Team 7 days a week from 08.00 till 00.00 hr CET
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