As part of our commitment to "CARE" - Customers Are Really Everything, CasinoLuck makes every effort to
ensure that your Cash Out request is delivered as quickly and efficiently as possible.
General Cash Out information:
Notices for withdrawals (cashouts) must be made via the Website. "The Company",
(the operator of CasinoLuck), will not accept withdrawal demands made by telephone or by electronic mail.
Employees of "The Company" are not permitted to bypass these instructions.
In order to cash out at CasinoLuck you must first make at least one deposit.*
Bonuses and winnings may only be cashed out after you have completed wagering requirements of each bonus. To check your bonus wagering status, simply access My Account, and view “remaining wagering requirements”. For further information, please click on the following link:
Bonus Policy Requirements
Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However,
if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must
contact support in order to withdraw their deposit.
Minimum amounts for all cashout methods other than a wire transfer is €10.
CasinoLuck.com players can withdraw no more than €7.000 per month [a higher sum amount
for VIP Platinum player] for a single withdrawal or a series of withdrawals. If the amount to be withdrawn is larger
than €7.000 , the remaining amounts will be placed back in the player’s account, to be
withdrawn in the following month. Not applied to UK players.
Withdrawals (payouts) exceeding more than €2.300
will require additional verification procedures; proof of identity, age and place of residency.
"The Company" reserves the right to carry such verification procedures in case of lower payouts.
The Company may request your authorization or some other identification documentation may
in order to process your Cash Out request, and we may ask that you sign a form detailing your
previous Deposits to your CasinoLuck Account. Therefore, cash out timeframes are dependent on the
verification status of the players. Once a withdrawal has been approved, players should expect
funds to reach them within 0-5 working days, whenever possible.
"The Company", (the operator of CasinoLuck), reserves the right to delay and/or stop the processing of Cash Out requests
until final approval has been received for any outstanding Deposit transactions.
No promotional or any other bonuses will be issued or allowed once money has been cashed out
and is in the players pending account. This will remain until that cashout has been either approved or
cancelled and the pending account has a zero balance.
How the Cash Out process works?
Cash outs will be credited to a player’s original deposit method, unless otherwise offered by the site.
If you cannot receive your cashout through your original method of deposit, please contact us.
Credit/Debit Cards Exceptions:
MasterCard: Due to MasterCard's regulations we are not permitted to credit funds to your MasterCard. Therefore cash outs will
be returned via Wire Transferor, via Skrill, NETELLER, Ecopayz or Trustly if you have used these methods in the past.
Visa: In certain cases due to the regulations of a limited number of Credit Card Processors, we are not permitted to credit
funds to your Visa . Therefore, in those cases, cashouts will be returned via Wire Transfer or Bank Draft, or via Skrill
(MoneyBookers) or NeTeller if you have used these methods in the past.
CasinoLuck is committed to "CARE" - Customers Are Really Everything. We have implemented a professional
customer support team ready to assist you 7 days a week from 8am to 00.00am CET.
Please do not hesitate to contact the CasinoLuck team. Just click on
Cash Out Policy
This Cash Out Policy shall only apply to you if you play or register an account in the United Kingdom (“UK”).
In this Cash Out Policy, we provide you with information on how you can withdraw from your player account and
additional provisions which apply to you if you request a cash out.
HOW CAN YOU ASK FOR A CASH OUT
A request for a cash out must be made via the site once you are logged into your account through "My Account" in the Player menu. We will not accept requests for a withdrawal made by any other method.
DOCUMENTS WHICH YOU MAY BE REQUIRED TO PROVIDE
You may be required to provide certain documents in order for us to comply with our regulatory requirements.
You may be required to provide us with:
A copy of the front and back of the debit card used or proof of e-wallet
A copy of your government issued photo identification (e.g. passport/driver's license/identity card)
A copy of a statement for the debit card used or proof of registered address (less than 6 months old)
A utility bill or a bank statement (less than 3 months old) with your full name and address.
All details must be clearly visible, however please ensure you cover the middle 8 digits on the front of your card and the 3 digit security code on the back.
HOW THE CASH OUT PROCESS WORKS
Cash outs will be credited to your original deposit method to which the cash out relates, unless otherwise offered by us.
If you cannot receive your cash out through your original method of deposit, please
For regulatory reasons, until further notice, we have removed the facility which enables you to cancel your
withdrawals and you will not be able to reverse any withdrawal request.
DEPOSIT METHODS WHICH CAN'T BE USED TO CASH OUT THROUGH
MasterCard Debit Card: Due to MasterCard's regulations, we will be unable to provide a MasterCard
Debit Card cash out option. In such case, the cash out will be returned via Wire Transfer OR via PayPal or Skrill,
if you have deposited with any one of these e-Wallet methods in the past. If you have not deposited with PayPal or
Skrill we will return the cash out to you via Wire Transfer.
Due to Paysafe policies, we will be unable to provide a
Paysafecard cash out option. In such case, the cash out will be returned via Wire Transfer,
OR via PayPal, Skrill or any other available payment method, if you have deposited with any
one of these payment methods in the past. If you have not deposited with any of these payment methods,
we will return the cash out to you via Wire Transfer.
Visa and Mastercard Debit Card: In certain cases, due to the regulations of a limited number of card
processors/issuers, we are unable to credit funds to your Visa/Mastercard debit card. Therefore, such
funds will be returned to you via Wire Transfer, OR via PayPal, Skrill or any other available payment method,
if you have deposited with any one of these payment methods in the past. If you have not deposited with any of
these payment methods, we will return the cash out to you via Wire Transfer.
ARE THERE ANY MINIMUM AMOUNTS WHICH APPLIES FOR CASH OUTS?
Minimum amounts for all cash out methods, other than a wire transfer, is €10 or equivalent.
If you wish to cash out your entire account balance in a single transaction, which is less than the
minimum requirement, then the minimum cash out restriction will not apply. In this case, please
HOW QUICKLY WILL MY CASH OUT BE PROCESSED?
Please see here for how long it will take to process your cash out.
IF I CASH OUT, WHAT WILL HAPPEN TO MY BONUSE/S?
You may only cash out your bonuses and the winnings generated by the bonus after you have completed the wagering
requirements of each bonus. To check your bonus wagering status, simply access “My Account”, and view under "MY Bonuses"
the “wagering requirements”. For further information, please see our Bonus Policy.
Deposits may be withdrawn before you have fulfilled the wagering requirements relating to the bonus received
in relation to such deposit. However, if this occurs, all bonuses and winnings relating to the deposit will
be removed from your account. If you wish to cash out a deposit which has generated a bonus but the relevant
wagering requirements have not been fulfilled , you must contact support, but please remember you will forfeit
the bonus and any winnings generated by the bonus if you haven't fulfilled the wagering requirements.
ADDITIONAL PROVISIONS RELATING TO CASH OUT
We may delay and/or cease the processing of a cash out request for reasons relating our
obligations under applicable law and/or regulation.
No promotional or any other bonuses will be issued or allowed whilst your account has
a pending cash out request.
The cash out request will remain pending until it has been processed
We are committed to "CARE" - Customers Are Really Everything. We have implemented a professional
customer support team ready to assist you 7 days a week from 08.00am to 00:00am GMT. Please do not
hesitate to contact us, by clicking here.
Last Updated On: 12.8.2020.