General Terms and Conditions
1.1. By using and/or visiting any section of the website www.CasinoLuck.com (the "Website"); or by opening an account on the Website you agree to be bound by:
1.1.1.The General Terms and Conditions, on this page;
1.1.3.Any game rules,
1.1.4.Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
1.2. All of the terms and conditions listed above shall together be referred to as "the Terms".
1.3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4. The Terms will come into effect on the 12th of September 2013.
2.1. The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 4, Num. 62/63 Morina Court, George Borg Olivier Street, St.Julians, STJ 1081, Malta. EveryMatrix Ltd. is licensed and regulated by the Lotteries and Gaming Authority of Malta (www.lga.org.mt) in virtue of a Class 1 license numbered LGA/CL1/497/2010 issued on the 2nd of May 2012.
The Casino games, Quickfire, are provided by EveryMatrix N.V. a limited liability company incorporated under the laws of Curacao, bearing company registration number 108354 and having its registered address at Dr. Hugenholtzweg Z/N, Curacao and is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao.
4. OPENING YOUR ACCOUNT
4.1. In order to place a bet via the Website, you will need to open an account on the website ("Your Account").
4.2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America or if you are in such a jurisdiction than you should not open an account or use the Website.
4.3. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4. A player must register personally by following the on-screen instructions.
4.5. When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").
4.6. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.7. Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:
4.7.1.all transactions made from the Duplicate Account will be made void;
4.7.2.all stakes made using the Duplicate Account shall be voided and deposits will be returned to you; and
4.7.3.any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account
4.8. If you wish to open another account, you may do so by contacting the Manager at support@CasinoLuck.com. If a new account is opened, the old account will be closed.
4.9. You must maintain your account and keep your details up-to-date.
4.10. If you wish to close your account you must send a request to do so to support@CasinoLuck.com.
5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1. You warrant that:
5.1.1.You are not younger than:
184.108.40.206. Of 18 (eighteen) years; or
220.127.116.11. Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and
5.1.2. The details supplied when opening Your Account are correct; and
5.1.3.You are the rightful owner of the money in your Account.
5.1.4.You are a resident in a jurisdiction which allows gambling
5.1.5.The money deposited is not derived from any activity which is illegal.
5.2. The company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
5.3. All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
5.4. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the "Checks").
5.5. The identity of a player must always be verified on cumulative withdrawals of €2,300
5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more.
5.7. If we are unable to confirm that you are the Legal Age then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
5.7.1.Your Account will be closed;
5.7.2.All transactions made while you were underage will be void, and all related funds deposited by you will be returned;
5.7.3.any stakes for bets made while you were underage will be returned to you; and
5.7.4.any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.
6. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
6.1. If a player account remains inactive (i.e.: when no login is performed at the operator’s website) for a period of more than 12 months, the operator is entitled to charge a monthly account maintenance fee of €5, starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, the operator will send a reminder mail to the user via the e-mail address saved in his/her account details. Upon receipt of this reminder mail, the user will have 30 days to log into his/her player account. If no login is registered within this 30-day period, €5 of real money credit or bonus money credit will be deducted from the balance. If the balance is less than €5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, the user will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the real money credit or bonus money credit of the player account accordingly.
6.2. If the player account remains inactive for more than 12 months and the account balance is €0, no further charge will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the website, in this case, the operator is entitled to block the player account.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the “Forget your Password” link below the login portal.
8. DEPOSITS TO YOUR ACCOUNT
8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account which you can then use to place bets or play games.
8.2. Deposits to the cash player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our website.
8.3. We do not accept cash funds sent to us.
8.4. By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
8.5. The maximum amount of money you will be allowed to deposit in any one transaction is EUR 5,000
8.6. The company can, under certain circumstances, credit a player’s account with so called “bonus money”. The conditions for the crediting of the bonus (e.g. First Deposit Bonuses or Reload Bonuses) and the amount of the bonus is determined by the company and set out on the website from time to time. For promotions that are currently running please follow this link www.CasinoLuck.com/promotions.
8.7. The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited. If any bets placed with bonus balance, then bonus cannot be cancelled.
8.8. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest.
8.9. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
8.10. The time taken for your deposit to appear on your account balance is as follows:
|Deposit Method||Time Lapse Required|
|Credit / Debit Cards||Instant|
|Online Instant Bank Transfer||Instant|
|Bank Transfers||3 to 4 Working Days|
8.11. A customer is only allowed to deposit funds into his account with a payment method in his own name. If a third party deposit is discovered, for example the use of a credit card in another name than the account holder's name, we reserve the right to void all and any game play on the account and send back the deposits to the rightful owner of the payment method.
9. WITHDRAWALS FROM YOUR ACCOUNT
9.1 You may request withdrawal of funds from Your Account at any time provided that:
9.1.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed.
9.2 Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will normally only be remitted to the same account from where the funds paid into the player’s account originated, if possible. We reserve the right to pay any withdrawal to a customer's bank account instead of any other method if we for security reasons deem this to be necessary.
We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3 Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page, a player may not withdraw these restricted funds ( Bonus money)
9.4 You are responsible for reporting your winnings and losses to your local tax or other authorities. We will not do this for you.
9.5 The time it takes for a withdrawal to reach a customer's bank/wallet/card/etc will depend on whether KYC documentation is needed and the speed at which it is delivered by third party processors. However, the usual lapse of time for a withdrawal to reach a customer, from the time it has been processed by us, is as per the table below.
|Withdrawal method||Time Lapse Required|
|Credit / Debit Cards||1 to 4 Working Days|
|Online Bank Transfer||N/A|
|Bank Transfers||2 to 6 Working Days|
9.6 If an account has been dormant, closed, blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to him. If there is a dispute over the account or the funds held within it we will contact the Malta Lotteries and Gaming Authority for an opinion on the best way forward.
9.7 In the case where a player wins an amount of 75 000 EUR (net) or more in a calendar month, we reserve the right to pay the player in installments of 25 000 EUR every 10 days, until the full amount has been paid out. No interest will be paid on any outstanding amounts. Progressive jackpot wins are excluded from this term and will always be paid out in full as soon as the win has been confirmed by the software provider and the win amount transferred to us from the software provider.
10. PLACING A BET OR GAMING
10.1 All transactions will be concluded in the language from which you placed your transaction.
10.2 It is your responsibility to ensure that the details of any transaction are correct.
10.3 You can access your transaction history on the Website.
10.4 We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.
10.5 Once your bet is confirmed, you cannot cancel the transaction without our written consent.
11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following activities are not allowed and constitute a material breach of the Terms:
· Colluding with other third parties;
· Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
· Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
· Taking part in any criminal activities including money laundering and any offence with criminal repercussions.
· Transferring of funds from one player account to another.
11.2 We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
11.3 If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing support@CasinoLuck.com.
11.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
12. OTHER PROHIBITED ACTIVITES
12.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
12.2 You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
12.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
12.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
12.6 It is prohibited to sell, transfer and/or acquire accounts from other players.
13. CLOSURE AND TERMINATION BY US
13.1 It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on Your Account for thirty months (an “Inactive Account”), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the Lotteries & Gaming Authority of Malta. Thus the funds are available to the player wishing to withdraw them.
13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
13.4 In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.
14. ALTERATION OF THE WEBSITE
14.1 We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
15. IT FAILURE
15.1 Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
15.2 We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
16. ERRORS OR OMISSIONS
16.1 A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error.
16.2 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.
17. EXCLUSION OF OUR LIABILITY
17.1 Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
17.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
18.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
18.2 Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
18.2.1 Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
18.2.2 Suspend your Account so that you are unable to place bets or play games on the Website,
18.2.3 Close Your Account with or without prior notice from us.
18.2.4 Recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.
18.3 We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
19. INTELLECTUAL PROPERTY RIGHTS
19.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
19.2 Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
20. YOUR PERSONAL INFORMATION
20.1 We are required according to the Data Protection Act of 2001 (Chapter 440 of the Laws of Malta) to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.
20.2 By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Term, for operating the Website or to comply with a legal or regulatory obligation.
20.3 As a policy the Company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service.
20.4 We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
20.5 Players have the right to their personal data held by the operator in accordance with the Data Protection Laws. Players are also entitled to change or amend their respective personal data.
20.6 The company will use all responsible means to protect player data however it is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis,
21.1 The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
22. COMPLAINTS AND NOTICES
22.1 If You wish to make a complaint regarding the Website, a first step should be to, soon as reasonably possible, contact Customer Services on support@CasinoLuck.com
22.2 In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
22.3 You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
22.4 When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
22.5 If the player feels unsatisfied and feels that he should lodge a complaint directly with the relevant authority he may do so by sending an email to email@example.com.
24. TRANSFER OF RIGHTS AND OBLIGATIONS
24.1 We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
25. EVENTS OUTSIDE OUR CONTROL
26.1 If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
26.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
27.1 If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
28. FREE SPINS
28.1 These terms are general for any free spins promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated, these rules apply. Violations of the free spins rules will void any winnings and bonus on the account.
28.2 Wagering requirements for winnings from free spins are 30x the amount won unless otherwise specified.
28.3 Free spins are valid for 5 days from being credited and must be used within this time frame.
28.4 A player can only wager his money won from free spins on slot machines (video slots and classic slots) until the wagering requirements are met.
28.5 Only one account per person, computer, family, shared IP, house hold and address is allowed.
29. GENERAL BONUS TERMS
29.1 These Bonus Terms and Conditions are general and supplementary to the terms and conditions for any specific promotion. Most bonuses, like the Casino Welcome Bonus and Monthly Reload Bonus have additional terms and conditions that can be found on our promotions page. Violations of the bonus rules will void any winnings and bonus on the account. Any subsequent game play on the account in question may also be declared void.
29.2 For deposit bonuses, the bonus and qualifying deposit must be turned over (wagering requirement) a certain amount of times before any part of the deposit, bonus funds or associated winnings can be withdrawn from the customer's account. Unless otherwise specified, the WR will be set to a 50x the bonus amount. For any bonus given that does not require a deposit the WR will also be set to 50x the bonus amount. If a customer withdraws or transfers any part of the initial deposit, bonus funds or associated winnings prior to meeting the wagering requirements, the bonus and any associated winnings will be forfeited and deleted from the customer's account.
29.3 Only real money play (on all games other than those excluded) will contribute to the wagering requirements of any bonus give. Playing with fun money does not contribute.
29.4 Not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: All slot machines and other games with a progressive jackpot contribute 50%. Super Nudge 6000, Jackpot 6000 and Mega Joker classic slots contribute 20%. Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Craps and Casino Hold´em contribute 1%.
29.5 The customer has a certain number of days from receiving the bonus to meet the wagering requirement. If bonus expiry date is reached or if bonus funds or associated winnings are attempted withdrawn before the bonus requirement is met, the bonus funds and any associated winnings will be surrendered. Unless otherwise stated this number of days is set to a 15.
29.6 Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available is prohibited. Players doing so agree to have their bonus and any winnings on the account void.
29.7 If player loses his entire deposit and associated bonus, but have not satisfied the entire wagering requirements, any remaining wagering requirements will be waived.
29.8 Only one deposit bonus or free spins of each kind is allowed per customer, per household, per shared computer, per shared address and per shared IP address.
29.9 Some bonuses are automatic on deposit. If a player receives a bonus he does not wish to have or if he does not wish to be bound by the terms of a bonus received the player needs to contact support to have the bonus removed. If play is initiated the player agrees to be bound to the terms of the bonus.
29.10 Bonuses offered by CasinoLuck are intended for genuine recreational players only. Abuse of the bonus offer will not be tolerated. CasinoLuck reserves the right to investigate, suspend or lock any account if bonus abuse is suspected.
29.11 CasinoLuck reserves the right to change the terms and conditions of any bonus or offer at any time without prior notice and it is your responsibility to periodically check our website for changes and updates.
29.12 CasinoLuck reserves the right to exclude players from any current and all future promotions if we have reason to believe they are abusing the promotion.
29.13 In case of any dispute, the decision by CasinoLuck is final.
30. FREE CASH
30.1 These terms are general for any free cash promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated these rules apply. Violations of the free cash rules will void any winnings and bonus on the account.
30.2 Wagering requirements for free cash are 50x the amount won unless other specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the WR. Such requests will automatically forfeit the bonus and any associated winnings. Players can check their current WR under "My Account" --> "Available Bonus” – “Casino").
30.3 Any free cash give is valid for 5 days from and must be used within this time frame.
30.4 Restricted countries for free cash offers vary from campaign to campaign. Please make sure to check that you are eligible for any promotion before partaking. Playing from an IP from any restricted country is also prohibited.
30.5 A player can only wager his money from free cash on slot machines (video slots and classic slots) until the wagering requirements are met.
30.6 Free cash is credited upon request to support@CasinoLuck.com after account email has been verified. Only one account per person, computer, family, IP, house hold and address is allowed. This includes registration from an IP in any of the mentioned countries as well.
30.7 Max win/withdrawal of a free cash promotion and subsequent wagering is 20 times the amount given. Any amount above that will be removed from the account when a player requests a withdrawal. This max win/withdrawal only applies to no dep bonuses given to players yet to make a deposit. Complimentary bonuses awarded to players that have made at least one real money deposit does not have any max win/withdrawal. Registration of payment method and docs verification required for withdrawal.
30.8 CasinoLuck reserves the right to cancel, change or decline any free cash reward at any time without prior notice.
31. LAW AND JURISDICTION
32. RESPONSIBLE GAMING AND GAMBLING
32.1 We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
32.2 Deposit Limits - In order to assist our players in gambling responsibly, we have a Deposit Limit within each customer account. To set a deposit limit please contact our Support on support@CasinoLuck.com. Please state your desired limit and if you wish the limit to be daily, weekly or monthly when contacting us. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a cooling-off period, in order to avoid rash decisions. If you require any further information or assistance regarding our functionality, please contact Support.
32.3 Self-exclusion - Should you need to take a break from gambling, we provide a self-exclusion facility by contacting Support on support@CasinoLuck.com. Self-exclusion means that your account will remain closed for a minimum period of 7 days to a maximum period of 1 year, and will not be reactivated under any circumstances during the exclusion period. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting Support at support@CasinoLuck.com stating your reasons and you will be permanently blocked with immediate effect.
We also allow customers to block access to individual products (if available) by contacting Support.
If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too.
We will use our reasonable endeavours to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.
32.4 Underage Gambling - It is illegal for anyone under the age of 18 to open an account or to gamble on our website. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms. Please note than anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.
32.5 Filtering Systems - Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions
32.6 Setting of Financial Limits – A player may set financial limits mainly related to wagers and losses by contacting our Support team. Once these limits are set the player will not be able to exceed these limits.
32.7 Setting of Session Time Limits – A player may set maximum Session Time Limits by contacting our support team. Once these limits are set the player will not be allowed to continue playing above the pre-set time limit in any one session.
32.8 Any notice for changes described above will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously placed on his account.
32.9 We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
Agenzija Appogg - https://secure3.gov.mt/socialpolicy/family/fsws/appogg/appogg_info
Lotteries and Gaming Authority - http://www.lga.org.mt
33.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
34. CHAT ROOMS (BLOG)
34.1 The company may give its customers the possibility to make use of a chat room where they are able to communicate with other players registered and making use of the site. We set the chat room policy and reserve the right to change these policies at any time with or without notice. By using this chat room you are binding yourself to comply with these terms and conditions.
34.2. The chat room is intended for legitimate comments and constructive discussion. We reserve the right to restrict the rights of individuals to post comments in any chat room set up by us. Any liability arising out of the use of such chat rooms are borne solely by the user.
34.3. Every user of our chat room agrees not to post any comment which is:
34. 3. 1. Defamatory in nature or any other information that the user has no legal right to disclose, or is otherwise illegal;
34. 3. 2. (Or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive;
34. 3. 3. Intend to impersonate another person or entity;
34. 3. 4. Posted for the purpose of advertising;
34. 3. 5. Or contains a link to any, virus, corrupted files, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party;
34. 3. 6. A comment intended to take advantage or collude with or against other players using our site or amount to activities of a suspicious or criminal nature
34. 3. 7. A link to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a market;
34. 3. 8. An attempt to collect or store data about other users;
34. 3. 9. A misuse of Forum functionality
34. 3.10. Information protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence
34. 3. 11. in a language other than the native language of that particular forum.
34.4. Our forums are moderated and all conversations are logged or recorded. We reserve the right to refuse to post any comment/s and investigate and take provisions, which may include but are not limited to the closure of any account against any user who is in breach of these terms and conditions. We also reserve the right to close or remove any chat rooms without prior warning and also to report any suspicious chats or comments to the relevant authorities.
35. COMPLAINT HANDLING
35.1. The company endeavours to provide a high quality service to its players at all times. However, players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. Aggrieved players may send an email to support@CasinoLuck.com with as much details as possible
35.2. Our customer support team will attempt to handle a player’s complaint as soon as is reasonably possible. If the support team cannot resolve the complaint they will escalate it to management for solution.
35.3. In any case the player will receive a response to their complaint within a period of 10 working days.
35.4. Should the player feel that the company has not adequately solved their complaint or has failed to reply to their complaint they may escalate the issue directly to the Lotteries and Gaming Authority of Malta via email firstname.lastname@example.org
These terms and conditions were last changed 13:50 CET 18th of June 2014.