Financial

  1. How can I identify any payments to or withdrawals from CasinoLuck.com on my bank/credit card statement?

    Any CasinoLuck.com deposits or withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor in which EveryMatrix Ltd or Everymatrix ltd will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.

     

  2. Can I use more than one payment method?

    Yes you can but we may need documentation for any changes in financial methods.

     

  3. Do you accept cards from my country?

    We accept cards from all countries except USA, Turkey and France.

     

  4. Why won’t your website take my card?

    Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter or try one of the e-wallet depositing options instead.  For further assistance, please contact our Customer Support Team.

     

  5. What should I do if my card deposit is declined or rejected?

    Occasionally, if you attempt to make a second deposit before your most recent deposit has been registered, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. This is most commonly caused by filling out the fields incorrectly in the request form. Please contact our Customer Support Team in order to rectify such problems. Also, some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter or try one of the e-wallet depositing options instead.

     

  6. Can I use my card to deposit into my friend’s account?

    No, third party transaction are not allowed under any circumstances.

     

  7. I have deposited from the wrong card in error – is there anything I can do?

    Please contact our Customer Support Team.

     

  8. Can I transfer money between accounts?

    You cannot transfer money between personal accounts but you can transfer between the Casino, Sportsbook and Poker in your personal account.

     

  9. What is an IBAN?

    IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes withdrawals of your winnings easier.

     

  10. What is a CVC2 code?

    CVC2 is an acronym for "Card Verification Code". This code is required as a security measure when making international telephone purchases and internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.