I have forgotten my username/password, what should I do?
If you enter an incorrect password, the following message will appear: “The login failed.Please check your username and password”. As passwords are case sensitive, you should ensure your Caps Lock is off. If the problem persists, select the “Forgot your Password?” button and a new password will be issued to the e-mail address listed on your CasinoLuck.com account.
Who do I contact if I have questions about my account?
Please contact our Customer Support Team.
What do I do if I no longer want to use my account?
To close your account, please contact our Customer Support Team.
How do I change my password?
You can change your password by using the “Forgot your Password” link next to the login box.
How do I change my registered email address?
You can change your email address in the “My Account” section of the website while being logged in. The feature can be found in the left hand menu. If you have any problems or need assistance with this, please contact our Customer Support Team.
Is there any way I can track my account activity?
You can track your account activity by clicking on “my account” once you have logged in. You can also contact our Customer Support Team should you require any additional information.
Is it possible to change my username?
For security reasons, you cannot change your username once your account has been registered on CasinoLuck.com. Doing so could disrupt the system data and raise security alerts.
What can I do if I think I have a problem with my gambling?
Participating in online gaming is exciting, fun and potentially profitable for those who choose to play. However, CasinoLuck.comm is aware of the possibility of gaming abuse and the repercussions it could have on an individual. In order to help players you can contact our Customer Support Team to request to set deposit limits as well as periods of self-exclusion from the site. For more information about these options and help with gaming abuse, please visit our Responsible Gaming page.
What happens at the end of my self-exclusion period?
Once the period of time you have selected for self-exclusion is up your account will automatically be unlocked. If you have merely frozen your account, please contact support to have it opened again at your convenience.
Can I cancel a period of self-exclusion?
You cannot open your account until the time period you have selected for self-exclusion has been completed.
How soon can I expect a response to my questions when I contact the Customer Support Team?
We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation than others, response time may vary based on the nature of your inquiry. You will normally receive an e-mail confirmation from us once we have received your inquiry. If you find that you are not receiving answers promptly after submitting your inquiry, we would suggest that you check your Junk Mail folder. CasinoLuck.com does not engage in the act of sending unsolicited e-mails, however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.